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Shipping & Returns

 

Returns Policy


Capo's Music Store seeks to provide a remedy to customers who purchase merchandise which may need to be returned or exchanged due to defect or other issue.  Regarding this, CMS has established return and exchange rules and guidelines as follows:

-Accessories may be returned within 10 calendar days of purchase. Items must be in original factory perfect, unopened packaging.

-In store instrument purchases will be given 48 hours to return the instrument in the same condition it left the store for a full refund.  If returned after 48 hours but before 7 calendar days, instrument will be eligible for an exchange or store credit.

-Online sales or phone orders: Instruments are eligible for a 48 hour apporval period for all online or phone orders unless noted at time of purchase.  The 48 hours begins upon reciept of the instrument.  If you wish to return the item, please contact the store within 48 hours for return verification.  Item must be shipped back the same way it was shipped to the customer (FedEx, UPS, USPS, and same method i.e. ground, 2 day, etc.)  Items must return ship fully insured.  Please pack carefully.  All items must be returned in factory original condition including instructions, warranites and tags.  Items will be inspected upon return.  A 3% restocking fee will be applied and original shipping charges will be deducted from return.  Please allow 2 business days for processing return payment.

-Consignment instruments are sold as is and are not eligible for return or exchange.

-Books and Music Books may not be returned due to strict copyright laws.  If the item is decective in some way, it may be exchanged for the same item. 

-CDs or DVDs must be returned within 10 calendar days of purchase, unopened and include a sales receipt for full refund.  If you receive a defective CD or DVD we will gladly exchange the item for a like item but the item will be inspected by store personnel for defectiveness. Items unopened and in new or original condition may be exchanged for like item of same price and quality.

-Special orders: a non-refundable deposit of up to 50% will be required  at the time of the order.  Approval period does not apply to special orders.

-Layaways:  Layaway term is 60 days.  A 20% non-refundable deposit is required.  If you change your mind or cannot take the item out of layaway, the deposit will be transferred to store credit.

-Trades: Trade deals are final and no returns will be accepted upon agreement of the trade

 



Shipping


We offer free shipping on all orders to the continental United States. No minium purchase required, from a pack of strings to a banjo you will always recieve free shipping when you purchase from the CMS Website. However, if you are outside of the United States, we still welcome your business. We can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations because of customs regulations.


Please note that we will only ship “Signature Required” with customer’s request

 



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